New member. Message 1 of 5. HP Recommended. Operating System: Microsoft Windows 10 bit. Hello - My computer recently shut down while booting up and indicated it was a thermal error.
When I looked at the system event log I saw this: I am hoping to find out if this is a know issue and if there is a fix to try before I take it some place to get it fixed. Here is some general info on my system:. Tags 2. I have the same question. Level Message 2 of 5. With the PC disconnected from household power: Open the access panel.
Use a can of PC compressed air to clean the motherboard and fans. Service procedures. I volunteer my time to help support fellow members in the community. Click the Yes button to make a comment that the response was helpful or to say thanks. If my reply resolves your issue, please take the time to mark it as an Accepted Solution to make it easier for someone who has the same issue to quickly find the solution. Last reply by ambleg83 Unsolved. PC shut down due to a critical thermal event.
I have tried and run the tests but hardware wise it does not show any issue. However in the system Event log I am getting the following error event 88 every time the lap top shutdown. The system was hibernated due to a critical thermal event. All forum topics Previous Topic Next Topic. Replies 2. JOcean 6 Indium. Was able to get clarification from Dell that the final part of the driver is the indicator of which is the latest. In this case, 8. The good news is this has worked perfectly.
Thermals seem as expected even in tests with Prime95 and it has been shutdown-free. Do not have a good option to block the driver updating yet. As far as we can tell right now, you cannot block specific drivers in Dell Command Update …so we may have to remove DCU for those cases. Decision pending.
Final update, just for anyone who finds this and wants a solution: We found a way to keep the driver from being updated by Dell Command Update. Trick it into thinking a newer version is installed. By changing all of these to be a date in and the version to be 8.
We've verified this on four machines now and made a. REG file that applies only those two edits to each of the five subfolders. We're still stumped about the imaging issue, but plan to play with the reg fix here and try to apply it during MDT imaging. Maybe eventually we'll get that hammered down.
Have you tried those together with the new 8. We are still testing in our environment currently, but I'll make a point to test it with the a bad Also of note, I checked Dell's driver page for the They no longer offer Thermal Framework 8. I wonder if they removed it from reports of a few issues. Either way, I will consider A03 as the latest driver for any tests. You're right, they indeed removed it!
It is probably not a coincidence. They must have done it pretty recently, because 3 weeks ago, when I last checked, 8. Please share your experiences about when you're through. Thanks and good luck with the tests. I am in-office only a few days a week so I have not had a chance to check the machine in-person yet.
But the computer has not shown up in AD or on any other tools. All indications right now are it failed the same way.
With the old 8. You mentioned earlier that you will consider that one as the latest Dell-approved one for your tests. Since this problem affect only the 's and they were end of lease with battery problems also we retired them.
Thanks for the input. Systems are currently rolled back to version 8. This award is based off of nominations by EE users and experts. Multiple MVEs may be awarded each year. The Expert of the Year award recognizes an expert who helped improve Experts Exchange in the past year through high levels of contributions and participation on site. This award is given to the expert who has achieved the highest levels of participation, while maintaining quality contributions and professionalism.
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